Customer Service Coordinator

Compass Transportation is one of the most respected and reliable bus transportation companies in the Bay Area. We take pride in our experienced, professional drivers, NEW LUXURY BUSES and on-time performance. Our clientele includes global, leading, and cutting edge technology companies.
Our clientele includes global, leading, and cutting edge technology companies. We are growing, expanding, and becoming the top benchmark industry leader of providing transportation services, while simultaneously being the strategic/centralized hub, network, and transport of client passengers within Silicon Valley and the San Francisco Bay Area region. Our fleet armada size is nearly 200 bus vehicles.
We are seeking a highly administrative and interpersonal Customer Service Coordinator with excellent customer interaction and service skills to join our team.
Duties and Responsibilities
o Plans, creates, compiles, and completes customer itineraries and reservations,
o Builds and sustains strong/cooperative relationships with clients, agencies, and industry players.
o Verifies and ensures driver's are prepared and on time for assignments.
o Ensures drivers' credentials and requirements are active and valid.
o Analyzes drivers' weekly schedules and prepares assignments.
o Prepares Requests for Proposals (RFPs).
o Reconciles and maintain records, logs, and schedules.
o Prepares bills and invoices.
o Reviews current and future manifests for operational performance.
o Generates accurate operational records for reporting analysis.
Qualifications and Requirements
o Minimum of one (1) year of sales administration and/or coordination experience within the transportation industry preferred.
o Excellent customer service skills.
o Outstanding customer interaction skills.
o Strong interpersonal skills.
o Good oral and written communication skills.
o Savvy internet and computer skills including proficiency with Microsoft Office (Word, Excel, PowerPoint, and Outlook).
We offer a competitive benefits package that includes health (medical, dental, and vision) and group life insurance, 401(k) retirement plan, flexible spending accounts, and paid sick and vacation.
Great! We pay 90% of your health insurance costs. Our insurance carriers are Blue Shield/Blue Cross, CIGNA, Vision Service Plan (VSP)., and Ameritas-EyeMed.
Applicants that wish to apply for this position, please email your resume to the email address referred at this job advertisement posting. You can also apply online at http:

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