Patient Care Coordinator
South San Francisco, CA South San Francisco, CA Full-time Full-time $28 - $33 an hour $28 - $33 an hour 18 hours ago 18 hours ago 18 hours ago About us We are professional, agile, innovative and our goal is to Improving the quality of life for patients at home.
Our work environment includes:
Growth opportunities Work-from-home days optional field days with Territory Managers This role maintains relationships and favorable contacts with current accounts/patients and provides the ability to ensure patients have the required equipment to support their home healthcare needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES Acts as a single point of contact for a specific account or accounts.
Responds to customer needs, concerns and complaints in a timely manner.
Consults with clients and referral sources on products and necessary equipment.
Obtains all documentation to be scanned and batched at the Branch.
Manages all follow-up functions with the account, post set-up.
Oversees all transactions coming from a specific account(s), including all referral sources.
Obtains all required documentation for orders to be entered into the system, service scheduling and billing/payment.
Contacts patients to confirm orders and communicates any financial obligations before referral for delivery/service scheduling.
Assesses patient's needs and promotes company products/services at office visits, as appropriate.
Proactively resolves issues by anticipating and identifying problems then coordinating the appropriate solution(s).
Troubleshoots any issues that may arise with the medical groups and any relevant on-site departments.
Assists medical groups and/or other provider groups to understand the products and services available under the contract.
Assists in the utilization process as well as transitioning members related to capitation switch outs.
Coordinates patient services with physicians and medical groups.
Identifies and develops strategic relationships within the institution that will enhance patient care.
Participates in the institution's quality assurance/performance improvement initiatives as requested.
Performs timely follow up on initial/renewal authorizations to maintain reimbursement of products/services.
Performs follow up on outstanding CMNs, Renewal CMNs, and prescriptions.
May instruct patients on basic use of respiratory therapy equipment, durable medical equipment, oxygen equipment, and other equipment/services in accordance with training received and approved by state licensure limitations.
Responds to emergency calls and related needs as needed during regular business hours and on an On-Call basis.
Effectively works and coordinates timely discharges with Customer Care Center and/or Branch Customer Service Team.
Education and/or Experience High School diploma required At least 2 years of related experience Demonstrated ability to build and maintain solid working relationships with internal and external customers.
Learn and comply with all Department of Transportation, Transportation Safety Management (TSM) and POV requirements applicable for the safe and complaint use of Apria vehicles and POVs.
Participate in and successfully complete ongoing training and development to become and remain qualified to perform the essential job functions.
Geographically located within the assigned territory.
Certificates, Licenses, Registrations or Professional Designations Must Poses a Valid Driver's License SKILLS, KNOWLEDGE AND ABILITIES Business Acumen Problem Solving/Analysis Communication Proficiency Personal Effectiveness/Credibility Computer Skills Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word Language Skills English (reading, writing, verbal) Mathematical Skills Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data Comprehensive benefits package offered for eligible employees:
Competitive salary Ability to have early access to earned wages Medical, Dental and Vision Healthcare Flexible Spending Accounts and Healthcare Savings Accounts Life, AD&D and Disability Insurance Paid Time Off, including Vacation, Personal Time, Paid Sick Leave & Paid Holidays 401K Savings Plan (available immediately) Educational Assistance Employee Referral Reward Program Employee Discount Programs Company Paid Employee Assistance Plan (available immediately) We recognize our veterans by offering a company paid day off for Veterans Day Career Advancement/ Development Opportunities Operates a Personally Owned Vehicle (POV) and/or company vehicle (non-CDL) in accordance with the essential job functions.
Sets-up and delivers home healthcare products and services.
Performs other duties as required.
Job Type:
Full-time Pay:
$28.
00 - $33.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid sick time Paid time off Paid training Professional development assistance Profit sharing Retirement plan Tuition reimbursement Vision insurance Schedule:
8 hour shift Monday to Friday Overtime Weekend availability Work setting:
Hybrid remote Office Ability to commute/relocate:
South San Francisco, CA 94080:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
1 year (Required) Work Location:
Hybrid remote in South San Francisco, CA 94080.
Estimated Salary: $20 to $28 per hour based on qualifications.
Our work environment includes:
Growth opportunities Work-from-home days optional field days with Territory Managers This role maintains relationships and favorable contacts with current accounts/patients and provides the ability to ensure patients have the required equipment to support their home healthcare needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES Acts as a single point of contact for a specific account or accounts.
Responds to customer needs, concerns and complaints in a timely manner.
Consults with clients and referral sources on products and necessary equipment.
Obtains all documentation to be scanned and batched at the Branch.
Manages all follow-up functions with the account, post set-up.
Oversees all transactions coming from a specific account(s), including all referral sources.
Obtains all required documentation for orders to be entered into the system, service scheduling and billing/payment.
Contacts patients to confirm orders and communicates any financial obligations before referral for delivery/service scheduling.
Assesses patient's needs and promotes company products/services at office visits, as appropriate.
Proactively resolves issues by anticipating and identifying problems then coordinating the appropriate solution(s).
Troubleshoots any issues that may arise with the medical groups and any relevant on-site departments.
Assists medical groups and/or other provider groups to understand the products and services available under the contract.
Assists in the utilization process as well as transitioning members related to capitation switch outs.
Coordinates patient services with physicians and medical groups.
Identifies and develops strategic relationships within the institution that will enhance patient care.
Participates in the institution's quality assurance/performance improvement initiatives as requested.
Performs timely follow up on initial/renewal authorizations to maintain reimbursement of products/services.
Performs follow up on outstanding CMNs, Renewal CMNs, and prescriptions.
May instruct patients on basic use of respiratory therapy equipment, durable medical equipment, oxygen equipment, and other equipment/services in accordance with training received and approved by state licensure limitations.
Responds to emergency calls and related needs as needed during regular business hours and on an On-Call basis.
Effectively works and coordinates timely discharges with Customer Care Center and/or Branch Customer Service Team.
Education and/or Experience High School diploma required At least 2 years of related experience Demonstrated ability to build and maintain solid working relationships with internal and external customers.
Learn and comply with all Department of Transportation, Transportation Safety Management (TSM) and POV requirements applicable for the safe and complaint use of Apria vehicles and POVs.
Participate in and successfully complete ongoing training and development to become and remain qualified to perform the essential job functions.
Geographically located within the assigned territory.
Certificates, Licenses, Registrations or Professional Designations Must Poses a Valid Driver's License SKILLS, KNOWLEDGE AND ABILITIES Business Acumen Problem Solving/Analysis Communication Proficiency Personal Effectiveness/Credibility Computer Skills Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word Language Skills English (reading, writing, verbal) Mathematical Skills Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data Comprehensive benefits package offered for eligible employees:
Competitive salary Ability to have early access to earned wages Medical, Dental and Vision Healthcare Flexible Spending Accounts and Healthcare Savings Accounts Life, AD&D and Disability Insurance Paid Time Off, including Vacation, Personal Time, Paid Sick Leave & Paid Holidays 401K Savings Plan (available immediately) Educational Assistance Employee Referral Reward Program Employee Discount Programs Company Paid Employee Assistance Plan (available immediately) We recognize our veterans by offering a company paid day off for Veterans Day Career Advancement/ Development Opportunities Operates a Personally Owned Vehicle (POV) and/or company vehicle (non-CDL) in accordance with the essential job functions.
Sets-up and delivers home healthcare products and services.
Performs other duties as required.
Job Type:
Full-time Pay:
$28.
00 - $33.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid sick time Paid time off Paid training Professional development assistance Profit sharing Retirement plan Tuition reimbursement Vision insurance Schedule:
8 hour shift Monday to Friday Overtime Weekend availability Work setting:
Hybrid remote Office Ability to commute/relocate:
South San Francisco, CA 94080:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
1 year (Required) Work Location:
Hybrid remote in South San Francisco, CA 94080.
Estimated Salary: $20 to $28 per hour based on qualifications.
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